Commercial operations automation and sales intelligence
Automated customer service and quoting with 30% increase in sales.
Client
Prosys Services
Sector
Auto Parts & Technical Services
Location
Maputo, Mozambique
Scope
- ›E-commerce platform and chatbot development
- ›Order and quote automation
- ›Omnichannel integration (WhatsApp, Website, Social)
- ›Automated commercial workflows
- ›Business intelligence dashboard for stock control
Key Highlights
- ›30% increase in sales, on-demand real-time service, automatic quoting and sales focus. Full stock control with data-driven import decisions.
Context
Digital Operations, Business Intelligence
Challenge
Operations needed to automate customer service, parts orders and quotes, integrate commercial channels and support usage peaks associated with digital campaigns. And control stock and decide which items to import according to demand.
Strategic Approach
Automated customer service and quoting with 30% increase in sales.
- ›E-commerce platform and chatbot development
- ›Order and quote automation
- ›Omnichannel integration (WhatsApp, Website, Social)
- ›Automated commercial workflows
- ›Business intelligence dashboard for stock control
What We Did
- ›E-commerce platform and chatbot development
- ›Order and quote automation
- ›Omnichannel integration (WhatsApp, Website, Social)
- ›Automated commercial workflows
- ›Business intelligence dashboard for stock control
Outcome
30% increase in sales, on-demand real-time service, automatic quoting and sales focus. Full stock control with data-driven import decisions.
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